Previous Topic

Next Topic

Solving FotoSync problems

If you are having a problem with FotoSync, you should try the following:

Connectivity to the FotoTime website: Ensure that basic connectivity to the FotoTime website is possible. The two most likely problems with connectivity to FotoTime are DNS issues and routing problems. To test both of these, you can perform a "ping www.fototime.com" from the DOS command prompt. If you receive steady replies without a lot of packet loss or delays, then you are probably ok. However, if you have a lot of packet loss or long delays, then most likely there are communication issues between your ISP and FotoTime. Resolving these issues will most likely involve help from your ISP.

However, certain ISP's and/or companies block the ability to perform "ping's". Therefore the only test you may be able to perform is to use your browser to open "http://www.fototime.com".

Firewall software/hardware: Many FotoSync problems are attributed to the incorrect settings on Firewall software or hardware. FotoTime uses standard HTTP requests on port 80 (which is the typical port). However, certain Firewall software such as ZoneAlarm prevents applications from making direct Internet connections even using standard HTTP. Be sure to configure any Firewall software or hardware you use to allow the FotoAlbum program "fotoalbum.exe" to have complete HTTP access to the Internet.

Proxy Server Limitations: If you use a proxy server (typically your ISP or company may force you to), you may run into a limit when posting pictures to the FotoTime website. If you were able to register and start FotoSync with no problems but have problems uploading large pictures, then you may be running into a limit with your proxy server. Try to upload smaller images first and then gradually upload larger images. If/when you reach a filesize that can not be uploaded successfully, you will know what the limits of your proxy server are. Contact your ISP or network administrator to possibly have this problem resolved.

See Also

FotoSync (2-way sync)

What is FotoSync

How does FotoSync work ?

Unpublishing (Stop Sharing)

Album Types (Auto vs. Web/PC Only)

Starting a FotoSync

Verifying and selecting changes to apply

Determining details of a Sync before applying

Time verification (verify PC clock)

Compressing pictures

Support for Videos